Lisa Crosbie on AI Delegation, Copilot Cowork, Need for Human Expertise, and the ‘Next Wave’ of AI
In this episode of the AI Agent & Copilot Podcast, Shawn Dorward, COO Innovia Consulting, welcomes Lisa Crosbie, Microsoft MVP, Copilot Lead, Barhead an Akkodis Company. The two discuss how Microsoft Copilot Cowork changes work from prompt engineering to effective delegation, review, and human judgement. Lisa is a well known content creator, if you’d like to learn more, specifically about her YouTube channel, you can find it here.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
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Moving from Prompts to Outcomes with Microsoft Cowork
In this episode of the AI Agent & Copilot Podcast, Shawn Dorward, COO Innovia Consulting, explains why moving from prompts to outcomes means giving Microsoft Cowork a clear objective, boundaries, and definition of success so it can determine the work plan.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
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AI Success in Leadership, Has it Really Happened?
In this episode of the AI Agent & Copilot Podcast, Shawn Dorward, COO Innovia Consulting, challenges leaders to consider what measuring success looks like with AI implemented across the organization and notes the need for a mindset shift in leaders to understand that transformation starts at the leadership level, not just the frontlines of employees.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
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How Copilot Cowork Represents the Evolution of AI
In this episode of the AI Agent & Copilot Podcast, Shawn Dorward, COO Innovia Consulting, discusses the evolution of AI, specifically Copilot Cowork, which shifts from task-based AI to outcome-focused work.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
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Governance OR Momentum
There’s a pattern playing out inside organizations right now, and it’s costing real momentum. A new AI tool rolls out, leadership is excited, and then someone in IT or legal says, “Wait, we need to think about this.” A policy gets written. An email goes out. And somewhere in that chain, employees hear three words that quietly shut everything down: don’t touch this.
That’s not governance. That’s fear wearing governance’s clothes.
In this episode of the AI Agent and Copilot Podcast, host Shawn Dorward, COO Innovia Consulting, makes a strong case for what actually separates successful AI rollouts from the ones that fizzle before they start. It’s not better technology. It’s not a longer policy document. It’s clarity.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
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With AI and Leadership, Words Matter
Most organizations building an AI strategy spend serious time on the right things: governance frameworks, security policies, and responsible AI guidelines. While this groundwork matters, there is a language problem. Shawn Dorward, COO Innovia Consulting explores why it might be the most underrated reason AI adoption fails.
In this episode, Shawn makes the case that every word a leader uses around AI is signaling one of three things to their team: this is optional, this is risky, or this is expected. Soft, vague, or overly cautious messaging signals the first two. Clear, direct language signals the third. The difference between those signals is often the difference between a successful rollout and a slow fade.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
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Don’t Delegate AI Transformation, Own It
There’s a pattern playing out in organizations right now, and it’s frustrating to watch. Leadership gets on stage, calls AI mission-critical, and then hands it off to IT or spins up a small task force to “figure it out.” Six months later, everyone’s surprised that nothing really changed. In episode six of the AI Agent and Copilot Podcast, host Shawn Dorward, COO at Innovia Consulting, gets direct about why this keeps happening and what leaders actually need to do differently.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
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Business Central Agent Ideas
Below is a growing list of agent ideas to build in Business Central.
Do you have other ideas? Share them in the comments below!
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AI Innovation and the Inverted Org Chart
In this episode of his AI Success Starts with Leadership mini-series on the AI Agent & Copilot Podcast, host Shawn Dorward, Microsoft MVP and COO at Innovia Consulting, discusses the evolution of AI, specifically Copilot Cowork, which shifts from task-based AI to outcome-focused work.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
Click here for the full video or the audio file from Spotify.
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DynamicsCon 2026 – Las Vegas, NV!!!
Live In-Person Presentations at #DynamicsCon 2026
I am excited to share that I will be speaking IN PERSON at DynamicsCon 2026!
DynamicsCon is an in-person, Microsoft Biz Apps event, being held in Las Vegas, NV this year. The conference begins on May 12th, 2026 and concludes on May 15th, 2026. You can register at the link above! My List of Sessions is below!
Come Join Me!!
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DirectionsNA 2026 – Orlando, FL
Live In-Person Presentations at DirectionsNA 2026
I am excited to share that I will be speaking IN PERSON at DirectionsNA 2026!
DirectionsNA is an in-person event, specifically for Microsoft Partners and ISVs, being held in Orlando, Florida this year. The conference begins on April 27th and concludes on April 29th. You can register at the link above! My List of Sessions is below! As a partner only event, I am looking forward to connecting and forging new relationships and strategies!
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2x MVP Brad Prendergast Shares AI Insights
In this episode of the AI Agent & Copilot Podcast, two-time Microsoft MVP and Business Central veteran Brad Prendergast returns to the podcast with Shawn Dorward, COO Innovia Consulting, for a candid conversation about how much AI is too much AI. With nearly three decades of experience in the Business Central space, Brad brings a grounded, practical perspective to a topic that often gets buried in hype. From using AI for documentation and code reviews to building research agents and tracking his Tesla’s Full Self-Driving stats, Brad’s approach to AI is refreshingly human, and his advice for those feeling overwhelmed might be exactly what you need to hear.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
Click here for the full video or the audio file from Spotify.
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From AI Resistance to Readiness
In episode 4 of his mini-series, “AI Success Starts with Leadership,” Shawn Dorward, COO Innovia Consulting, UG Expert and Microsoft MVP, tackles one of the most misunderstood obstacles in AI adoption: resistance. He makes the case that resistance isn’t a people problem, but it’s a leadership clarity problem, and the organizations that treat it that way are the ones that scale AI successfully.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
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Frameworks For Measuring AI Success Beyond Metrics
In episode 3 of his mini-series, “AI Starts with Leadership Success,” Shawn Dorward, UG Expert and Microsoft MVP, explores frameworks that help leaders understand whether AI’s impacts and enablement are taking hold, beyond usage metrics.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
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Overcoming the Vanity AI Metrics Trap
Continuing his series “AI Starts with Leadership Success,” UG Expert and Microsoft MVP, Shawn Dorward, explains why focusing on usage metrics in AI doesn’t always equate to value.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
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AI Adoption Is a Leadership Problem, Not a Tech Problem
In the first episode of his mini-series “AI Starts with Leadership Success,” UG Expert and Microsoft MVP, Shawn Dorward, sheds light on why challenges to AI adoption exceed the technology and reflect a larger challenge relating to people..
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
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Can AI Agents Negotiate On My Behalf?
In this episode of the AI Agent & Copilot Podcast, Shawn Dorward explains how AI agents can handle complex tasks like vendor negotiations, contract terms, and pricing models, freeing humans to focus on strategy.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
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AI Influenced Fantasy Football Results
In this episode of the AI Agent & Copilot Podcast, Shawn Dorward gives an update on his AI-influenced fantasy football league, comparing it to the league he drafted without the use of AI.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
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Will AI Eventually Become a People Manager?
In this episode of the AI Agent & Copilot Podcast, Shawn Dorward challenges AI’s ability to be a manager as its capabilities continue to expand and it brings accountability to roles in the workplace.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
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Vibe 2026 – Come Join Me – 10 Life Hacks I Can’t Say In Front of Customers
About this Session:
10 Life Hacks I Can’t Say in Front of Customers – Running Projects Successfully
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Vibe 2026 by PartnerIn – South Padre Island, TX
Live In-Person Presentations at Vibe 2026
I am excited to share that I will be speaking IN PERSON at Vibe 2026!
Vibe is an in-person event being held in South Padres Island, TX this year. The conference begins on January 28th and concludes on January 30th. You can register at the link above! My List of Sessions is below! It’s the FIRST event for the PartnerIn.IO crew and this event will be the first of many, I’m certain. As a partner only event, I am looking forward to connecting and forging new relationships and strategies!
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Computer Use Agents – What Are They?
In this episode of the AI Agent and Copilot Podcast, Shawn Dorward reviews the release of computer use agents — what they are, how they will work, and the potential they have.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
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ChatGPT5 Available in Copilot
In this episode of the AI Agent & Copilot Podcast, Shawn Dorward reviews the integration of ChatGPT 5 in Microsoft Copilot and how users should go deeper with adoption to experience the most benefits and get the most value out of the ever-evolving technology.
The Podcast is hosted by Dynamic Communities, the home of Summit NA!
Click here for the full video or the audio file from Spotify.
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