In this episode of the AI Agent & Copilot Podcast, Shawn Dorward, COO Innovia Consulting, explains why moving from prompts to outcomes means giving Microsoft Cowork a clear objective, boundaries, and definition of success so it can determine the work plan.

The Podcast is hosted by Dynamic Communities, the home of Summit NA!

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In this episode of the AI Agent & Copilot Podcast, Shawn Dorward, COO Innovia Consulting, challenges leaders to consider what measuring success looks like with AI implemented across the organization and notes the need for a mindset shift in leaders to understand that transformation starts at the leadership level, not just the frontlines of employees.

The Podcast is hosted by Dynamic Communities, the home of Summit NA!

Click here for the full video or the audio file from Spotify.

In this episode of the AI Agent & Copilot Podcast, Shawn Dorward, COO Innovia Consulting, discusses the evolution of AI, specifically Copilot Cowork,  which shifts from task-based AI to outcome-focused work.

The Podcast is hosted by Dynamic Communities, the home of Summit NA!

Click here for the full video or the audio file from Spotify.

There’s a pattern playing out inside organizations right now, and it’s costing real momentum. A new AI tool rolls out, leadership is excited, and then someone in IT or legal says, “Wait, we need to think about this.” A policy gets written. An email goes out. And somewhere in that chain, employees hear three words that quietly shut everything down: don’t touch this.

That’s not governance. That’s fear wearing governance’s clothes.

In this episode of the AI Agent and Copilot Podcast, host Shawn Dorward, COO Innovia Consulting, makes a strong case for what actually separates successful AI rollouts from the ones that fizzle before they start. It’s not better technology. It’s not a longer policy document. It’s clarity.

The Podcast is hosted by Dynamic Communities, the home of Summit NA!

Click here for the full video or the audio file from Spotify.

Most organizations building an AI strategy spend serious time on the right things: governance frameworks, security policies, and responsible AI guidelines. While this groundwork matters, there is a language problem. Shawn Dorward, COO Innovia Consulting explores why it might be the most underrated reason AI adoption fails.

In this episode, Shawn makes the case that every word a leader uses around AI is signaling one of three things to their team: this is optional, this is risky, or this is expected. Soft, vague, or overly cautious messaging signals the first two. Clear, direct language signals the third. The difference between those signals is often the difference between a successful rollout and a slow fade.

The Podcast is hosted by Dynamic Communities, the home of Summit NA!

Click here for the full video or the audio file from Spotify.

There’s a pattern playing out in organizations right now, and it’s frustrating to watch. Leadership gets on stage, calls AI mission-critical, and then hands it off to IT or spins up a small task force to “figure it out.” Six months later, everyone’s surprised that nothing really changed. In episode six of the AI Agent and Copilot Podcast, host Shawn Dorward, COO at Innovia Consulting, gets direct about why this keeps happening and what leaders actually need to do differently.

The Podcast is hosted by Dynamic Communities, the home of Summit NA!

Click here for the full video or the audio file from Spotify.

In this episode of the AI Agent & Copilot Podcast, two-time Microsoft MVP and Business Central veteran Brad Prendergast returns to the podcast with Shawn Dorward, COO Innovia Consulting, for a candid conversation about how much AI is too much AI. With nearly three decades of experience in the Business Central space, Brad brings a grounded, practical perspective to a topic that often gets buried in hype. From using AI for documentation and code reviews to building research agents and tracking his Tesla’s Full Self-Driving stats, Brad’s approach to AI is refreshingly human, and his advice for those feeling overwhelmed might be exactly what you need to hear.

The Podcast is hosted by Dynamic Communities, the home of Summit NA!

Click here for the full video or the audio file from Spotify.