BC #LifeHacks 122: Change Which App is Used When Making a Phone Call

As you may know, clicking on a phone number withing Microsoft Dynamics 365 Business Central will prompt you to make a phone call.  This is pretty cool to me and is a big time saver!

Generally businesses are using Skype for Business, and upon install, this becomes the default application for invoking phone calls.  But with the increasing development on Teams, and the growing desire to change from Skype for Business to Teams… how do you tell the software to use Teams for phone calls instead of Skype?

It’s actually much easier then you would think… it’s not a change in Business Central, but a change on your computer.

Let’s take a look:  First, go to “Default App Settings” – this easiest done by searing for this using Cortana… once the Default Apps window opens, scroll down until you see “Choose default apps by protocol”.

1 Default Protocol

Next scroll down until you see the protocol “TEL”:

2 Select Tel protocol

Click on the current default to change it to another application (In my case above, I’m using Skype for Business – then select Microsoft Teams.

3 Switch from Skype to Teams

That’s it!  Close out the settings windows and now when clicking a phone # from within Business Central, Teams will be invoked rather than Skype for Business:

4 Open Teams from BC

I hope that helps!

Same method applies for any applications as this is a system change – but to see the details from my Business Central post, click here.

Thanks for reading!

Shawn


Shawn Dorward

Microsoft MVP, Business Applications

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